Terms of Service

Tavian Commerce Inc d/b/a WebTimeViewer ("we", "us", "our") operates WebTimeViewer, an uptime-monitoring service, at https://webtimeviewer.com. By creating an account or placing an order through this website you agree to these Terms, to our Privacy Policy, our Refund & Cancellation Policy and our Acceptable Use Policy, all of which form part of this agreement. Please read them before you order and keep a copy for your records.

Phone: +1 (888) 807-8302
Email: [email protected]

Our packages

Subscriptions Packages

• Bronze : $9.99
• Silver : $19.99
• Gold : $29.99
• Platinum : $34.97
• Diamond : $39.99

Straight Sales

• Day Pass : $2.00

What each package includes, its limits and its price are shown on the pricing page and again at checkout before you pay. We may change prices or packages for future purchases; a change never affects a period you have already paid for.

One-time purchases

A one-time purchase is charged once, at the price shown at checkout, and never renews. There is nothing to cancel. Refunds follow the Refund & Cancellation Policy below. Charges appear on your card statement as webtimeviewer.com.

Recurring subscriptions

By enrolling in a recurring subscription you authorise us to charge the payment method you provide for your selected package today and automatically every 30 days thereafter, at the price shown at checkout, until you cancel. Before each renewal we email you 5 to 7 days in advance, and after every successful charge we email you a receipt, at the address on your account. Charges appear on your card statement as webtimeviewer.com.

Cancellation

You can cancel your subscription yourself at any time, without logging in: open Easy to Cancel at https://webtimeviewer.com/cancel, enter the email address on your account and the last four digits of the card you pay with, and confirm. Cancellation takes effect immediately: no further charges are made, you keep access until the end of the period you have paid for, and we email you a confirmation straight away. The same page is linked from the footer of every page, from your account page and from every renewal notice. You can also cancel by emailing [email protected] or calling +1 (888) 807-8302; we action emailed requests within one business day and confirm them by email. No cancellation fee applies.

Refunds

Every charge — the first charge of a subscription, a renewal, or a one-time purchase such as the Day Pass — can be refunded in full on request within 30 days of the charge. We review requests within 2 business days; an approved refund is sent to the original payment method within 5 business days of approval and typically appears on your statement 5 to 10 business days later, depending on your bank. The full policy, which forms part of these Terms, is at https://webtimeviewer.com/refund-policy.

Delivery

Access is delivered immediately: your account is unlocked the moment your order completes, and a receipt is emailed to you straight away. If anything is wrong, call +1 (888) 807-8302 or email [email protected].

WebTimeViewer
4700 Millridge Dr, Mesquite, TX 75150, USA
[email protected]
+1 (888) 807-8302

Definitions

• "WebTimeViewer", "we", "us" and "our" refer to Tavian Commerce Inc d/b/a WebTimeViewer, the owner and operator of this website and the service.
• "Service" means the uptime-monitoring service described on this website and accessible through your account.
• "Monitor" means a website, API, certificate, domain or heartbeat check you configure within the Service; "Status page" means a public page the Service publishes on your behalf.
• "Client" or "you" means the person or organisation using the website and the service.

Account creation

To use the service you must create an account on this website and pay the fees for the package you choose. You must be at least 18 years old. You agree to provide accurate and complete information when creating your account and to keep it up to date. You are responsible for keeping your login details confidential and for any activity under your account, and you agree to tell us promptly at [email protected] about any unauthorised use of it. We may use a third-party payment processor to take your payment; the processor's own terms apply to the payment itself. We reserve the right to refuse service, or to suspend or end an account, where we reasonably believe these Terms have been broken or that the account is being used fraudulently.

Acceptable use

You agree to use the service only as described on this website and in accordance with our Acceptable Use Policy, which sets out what the service may and may not be used for and what the limits of each package mean, including fair use of anything described as unlimited. We may limit, suspend or end an account that breaches that policy, contacting you first where it is reasonable to do so.

The service, in detail

WebTimeViewer is an uptime-monitoring service. For each monitor you create we check a target from our own server at the interval your plan allows, record the result, and email the alert addresses you have confirmed when the target goes down and when it recovers. The kinds of monitor, what each one does, how alerts work and what every plan includes are described on this website's "How monitoring works" page and on the pricing page, which form part of these Terms.

Specifically:

• Checks run around the clock, every minute of every day, from a single location. A check that fails must fail twice in a row before an incident is opened, so a single blip does not alert anyone; a monitor is "up" again after one successful check.
• The fastest interval sold is one minute. Your plan sets the floor; you may choose that interval or a slower one, and an interval faster than your plan allows is rounded to the floor.
• Alerts are email only, to addresses that have confirmed they want them. One message when an incident opens, at most one an hour while it continues (never more than six for one incident), and one when it resolves. If alert delivery is ever interrupted, your dashboard says so.
• Certificate and domain monitors check once a day and warn at 30, 14, 7, 3 and 1 days before expiry. They are included only on plans that list them.
• Heartbeat monitors are available on every plan and count towards your monitor limit.
• A public status page is included on the plans that list it. It shows the display names, state and uptime of the monitors you choose, never the address being checked.
• History. Detailed check results are kept for the number of days your plan includes and are then deleted; daily uptime summaries are kept for as long as your account exists.
• Limits are enforced by the service itself. When you move to a smaller plan, or a plan lapses, the monitors the plan no longer covers are paused (the oldest keep running) and resume when the plan is restored.

We do not promise that every outage of your target will be detected or reported: the service checks from one location at the interval you chose, and a failure between checks, a failure visible only from other networks, or an alert email that cannot be delivered is possible. The service is a monitoring aid, not a guarantee of your own system's availability.

Your responsibilities as a monitoring customer

You confirm that each target you add is yours to monitor — a site, API or service you own, operate, or are authorised by its owner to monitor — and that your use of the service complies with our Acceptable Use Policy, which also explains the controls that keep the service from reaching private networks or being used to scan or burden systems. You are responsible for the alert addresses you add and for the content you publish on a status page.

Intellectual property

All intellectual property in the service, including its software, design, text and trademarks, belongs to us or our licensors. You may not copy, modify, distribute, sell or transfer any part of the service without our written consent. Content you put into the service remains yours.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages arising from or in connection with your use of the service, including loss of profits, goodwill, use or data, even if we have been advised of the possibility of such damages. Our total liability to you for all claims arising out of the service, whether in contract, tort (including negligence) or otherwise, is limited to the amount you paid us for the service in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

No warranty

The service is provided "as is" and "as available". We make no warranty, express or implied, including of merchantability, fitness for a particular purpose or non-infringement, and we do not warrant that the service will be uninterrupted, timely, secure or error-free.

Indemnification

You agree to indemnify and hold harmless Tavian Commerce Inc d/b/a WebTimeViewer, its officers, employees, agents and licensors from any claim, liability, damage, loss, cost or expense (including reasonable legal fees) arising from your use of the service or your breach of these Terms.

Changes to these Terms

We may update these Terms. If a change is material we will email the address on your account before it takes effect. Continuing to use the service after a change takes effect means you accept it; if you do not, you can cancel as described above.

Entire agreement

These Terms, together with the Privacy Policy, the Refund & Cancellation Policy and the Acceptable Use Policy, are the entire agreement between you and us regarding the service.

Customer service

Email: [email protected] (answered every business day)
Phone: +1 (888) 807-8302
Support hours: Mon–Fri, 9am–6pm
Tavian Commerce Inc d/b/a WebTimeViewer, 4700 Millridge Dr, Mesquite, TX 75150, USA